We want to welcome you to your new home and are pleased that you chose us. We want to make your stay with us as comfortable and enjoyable as possible. The purpose of this handbook is to let you know more about our properties and how, together, we can keep them enjoyable places in which to live.
Welcome to Your New Home
Administrative Information
Your leased premises are managed by All Star Realty AK. Our office is located at 701 W 41st Ave Ste #203, Anchorage, AK 99503. Office hours are Monday through Friday, 9:00 AM to 5:00 PM. For questions, comments, and minor requests, contact us at allstar@allstarrealtyinc.com or (907) 561-7827. For emergencies such as no heat in winter, no water service, gas odors, or major plumbing leaks, contact our emergency line at (907) 317-2108 after hours.
Office Information
Address
701 W 41st Ave Ste #203, Anchorage, AK 99503
Office Hours
Monday through Friday, 9:00 AM to 5:00 PM
Phone
(907) 561-7827Property Management by Louie Crandall
Emergency Situations
Contact (907) 317-2108 after hours for:
(907) 317-2108- No heat in the winter
- No water service
- Any condition that might cause a fire
- An odor of gas (contact gas company first)
- No electricity (contact electric company first)
- A major plumbing leak or sewer stoppage that might damage personal belongings or the building
Our employees enjoy their time with their families. Please consider their time when calling after normal working hours.
Important Phone Numbers
Emergency Services
Police/Fire/Ambulance
911Utilities
Enstar Gas Company
(907) 277-5551Utilities
Chugach Electric
(907) 563-7366Utilities
AWWU (Water & Sewer)
(907) 564-2700Services
Anchorage Refuse
(907) 563-3717Telecom
ACS
(907) 563-8000Telecom
GCI
(907) 265-5400Things You Should Know Upon Moving In
Payment of Rent
Rent Due
1st of each month
Late Charges
Late charges apply after the 5th
Accepted Payment Methods:
- Cashier's check
- Personal check
- Money order
- Online via Rentvine
Make payable to: All Star Realty AK
Mail to: 701 W 41st Ave Ste #203, Anchorage, AK 99503
If you have previously bounced a rent check due to insufficient funds, you may be required to make all future payments with money order or cashier's check.
Security Deposit
Your security deposit is not rent but a deposit to ensure the fulfillment of lease conditions and to serve as a contingency payment against any damages to the apartment.
The security deposit may not be applied to your last month's rent.
Conditions for Return:
- You must fulfill the terms and conditions of your lease and not owe All Star Realty AK any money
- The apartment must be left clean, with no damage beyond normal wear and tear
- After you have removed all belongings and turned in keys, All Star will complete a Move-Out inspection report
- You must provide a valid forwarding address and phone number
- You are not considered officially vacated and rent is charged until all keys are turned in to the office
Inspection Reports
When you move in, your apartment should be clean and ready for you. You will receive a checklist to fill out and have 7 days to return noting any damages in the unit.
After any problems are corrected, any damage to your apartment or its equipment caused by you, members of your household, guests, or visitors will be charged to you after consideration has been given for normal wear and tear.
The Move-In inspection prevents misunderstandings and prevents you from being charged for conditions that may have existed prior to your arrival.
Your Lease Agreement
The lease is a contract obligating both management and you, the tenant and all occupants, to all of the terms and conditions contained in it.
Do not hesitate to ask about any points that you do not fully understand, because once you sign the lease, you legally agree to all of its provisions.
The renewal of your lease will depend on maintenance of your apartment in a satisfactory condition, timely payment of rent, and meeting all of the conditions laid out in your present lease.
Management Policies
The purpose of these policies is to allow each tenant to enjoy their apartment and to better ensure the safety of tenants and the appearance of the community. As a tenant, you assume certain responsibilities that go along with the many benefits of the apartment lifestyle. These are common rules of etiquette designed to make the community more enjoyable for all tenants.
Keys and Locks
We supply a set of keys to the apartment and to the mailbox. All keys are to be returned to our office upon vacating the apartment.
Tenants are not permitted to alter any lock or install a new lock without written permission. If a new lock is installed with permission, tenant must immediately provide management with at least one copy of the keys. If locked out during business hours, you may check out a key from the office. If locked out after hours, the contractor's fee or locksmith charge will be assessed to your account.
- Tenants are not permitted to alter any lock or install a new lock without written permission
- If a new lock is installed with permission, tenant must immediately provide management with at least one copy of the keys
- If locked out during business hours, you may check out a key from the office
- If locked out after hours, the contractor's fee/locksmith charge will be assessed to your account
Children
Tenants are responsible for the conduct of their children and their guests' children.
Do not leave bicycles, toys, or tricycles on sidewalks, stairways, or hallways. Children are not permitted to play or ride bicycles in parking lots, hallways, laundries, or public areas. Children must be under supervision of parents or a responsible adult at all times. Tenants will be charged for damage caused by their children. Failure to supervise your children or for your guests to control their children's behavior could lead to the termination of your lease.
- Do not leave bicycles, toys, or tricycles on sidewalks, stairways, or hallways
- Children are not permitted to play or ride bicycles in parking lots, hallways, laundries, or public areas
- Children must be under supervision of parents or a responsible adult at all times
- Tenants will be charged for damage caused by their children
Pets
Your lease may or may not permit pets. Keeping unauthorized pets is a violation of your lease that could lead to its termination.
Exceptions: Aid dogs necessary for disabled individuals are exceptions to this policy.
Authorized Pets: In certain cases, All Star allows tenants to keep pets with a written addendum to the lease and additional pet fee and pet rent.
⚠️ Unauthorized pets in the unit will cost you $100 per day.
Automobiles & Vehicles
Automobiles must be parked in designated areas only, not in fire lanes. Do not double park. All cars must be drivable and currently registered. Vehicles in junk condition, with flat tires, or on jacks will be removed at owner's expense. Washing of cars on premises is not permitted. Major repairs not allowed, but minor repairs like battery, tire, or air filter changes are permitted. All vehicles must be registered with All Star Realty AK.
- Park only in designated areas, not in fire lanes
- Do not double park
- All cars must be drivable and currently registered
- Vehicles in 'junk' condition, with flat tires, or on jacks will be removed at owner's expense
- Washing of cars on premises is not permitted
- Major repairs not allowed; minor repairs (battery, tire, air filter) permitted
- All vehicles must be registered with All Star Realty AK
No commercial trucks, motor homes, snow machines, or 4-wheelers are permitted without written consent from management.
Other Vehicles: No commercial trucks, motor homes, snow machines, or 4-wheelers are permitted without written consent from management.
Security & Safety
Adequate protection of you and your property is of great concern to your management. Your security begins with your own actions. Be sure to use any lock and security devices provided. Close and lock your door at all times. Report suspicious persons to the management office. Call the police if you notice a suspicious person in the area. The best security is the individual concern of each tenant for the safety of themselves and their neighbors.
Fire Precautions
The best way to stop fire is to prevent it before it starts. Test and change smoke alarm batteries at least every 6 months. Never leave a fire in a fireplace going while you are not present. Never leave Christmas trees or lights on when you are not home. Keep curtains, towels, and flammable items away from cooking range. All smoking must be on exterior of building.
- Test and change smoke alarm batteries at least every 6 months
- Store all items safely and empty waste containers daily
- Never leave a fire in a fireplace going while you are not present
- Never leave Christmas trees or lights on when you are not home
- Store matches in tightly closed metal containers
- Clean grease and spilled food daily from cooking range and oven
- Keep curtains, towels, and flammable items away from cooking range
- All smoking must be on exterior of building
Storage of kerosene, gasoline, or other flammable or explosive agents is prohibited.
Storage of kerosene, gasoline, or other flammable or explosive agents is prohibited.
Smoke & Carbon Monoxide Detectors
Smoke detectors have been installed in every apartment in compliance with local ordinances to provide an additional measure of safety.
Testing: Test the detector once each month by firmly depressing the button located near the center of the detector cover for a few seconds.
⚠️ If the alarm does not sound, call the management office immediately.
Security Tips
Close and lock your door at all times. Be suspicious of unexpected deliveries as these are tricks used by professionals to gain entry. Report suspicious persons to the management office. Call the police if you notice a suspicious person in the area. Ask for identification of anyone not known to you who claims to be an employee of All Star Realty AK.
Essential Security Practices:
- Close and lock your door at all times
- Be suspicious of unexpected deliveries
- Report suspicious persons to the management office
- Ask for identification of anyone claiming to be an employee
- Call the police if you notice a suspicious person in the area
Vacation Tips
Notify the office if you will be away for an extended period. Have mail and deliveries held. Use timers for lights or radio to deter intruders.
Service Requests
During office hours, you may request service by phoning the management office or sending a service request via the Rentvine portal. Our goal is to satisfy your request within 48 hours.
Appliances & Care
Normal Wear and Tear
Carpet
Normal wear is the actual wear on the material until worn out. Spots, stains, and burns are damage, not normal wear.
Walls & Paint
Any scratches, holes, chips, or excessive soiling which require repainting are considered damage. Effects of tobacco smoke or nicotine are not normal wear.
Appliances
Damaged appliances and clogged garbage disposals are not considered normal wear and tear.
Garbage Disposals
Safe to Use:
- • Biodegradable food in small amounts
- • Coffee grounds
- • Small amounts of meat (fully ground)
- • Egg shells (small amounts)
- • Citrus fruit peels
Never Use:
- • Grease or oil
- • Fibrous foods (celery, banana peels, artichokes)
- • Pasta and rice in large amounts
- • Corn husks and cobs
- • Hazardous waste
Use plenty of cold water when running the disposal. Ice cubes will sharpen and clean your disposer.
Amenities
Laundry Facilities & Storage
If laundry facilities are available in your building, please observe the hours of 8:00 AM to 10:00 PM. The machines are provided and maintained by commercial companies responsible for repairs.
Use of laundry facilities and storage areas is at your own risk. Management is not responsible for any loss or damage caused by use of these amenities.
Moving Out
Important Notice Requirements
- A 30-day written notice to vacate must be given on or before the 1st of the month
- Rent will be charged until tenant's property is removed, cleaning is done, and keys are returned
- Carpets must be professionally steam cleaned (receipt required)
- Arrange with management for a move-out inspection
Remember To:
Cancel deliveries (paper, laundry, etc.)
Notify phone, gas, electric, cable companies
Notify postman and publications of new address
Transfer rental insurance policies
Provide forwarding address to management